Privacy Policy

Information We Collect

When you use our website or services, we may collect the following information:

• Personal identification information (name, email address)
• Information about your animal companions and their care needs
• Communication preferences and correspondence with us
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use the information we collect to:

• Provide and improve our animal care services
• Communicate with you about appointments, consultations, and care plans
• Respond to your inquiries and support requests
• Send relevant information about our services (with your consent)
• Analyze and improve our website functionality
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our clients and the public
• With service providers who assist in our operations, under strict confidentiality agreements

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 127 Wellington Parade, East Melbourne VIC 3002, Australia